Last updated: 30 June 2026
4x4 Off Road Specialists ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and manage your personal information.
When you submit a callback request - including through our website or via a Meta (Facebook/Instagram) lead form - we may collect:
- Your name
- Phone number
- Email address
- Any additional details you choose to provide (e.g., your vehicle, the nature of your enquiry)
We collect personal information directly from you when you:
- Complete a callback or contact form on our website at 4x4offroadspecialists.com.au
- Submit a lead form via Meta platforms (Facebook or Instagram)
- Contact us by phone or email
We collect your personal information for the following purposes:
- To contact you in response to your callback request
- To provide quotes, advice, or information about our products and services
- To manage our customer relationships
- To comply with legal obligations
We will not use your information for any purpose that is unrelated to why you provided it without your consent.
We may share your personal information with:
- Meta Platforms, Inc. - as part of operating lead generation forms on Facebook and Instagram (subject to Meta's own privacy policy)
- Our staff and contractors - only to the extent necessary to respond to your enquiry
- CRM or business software providers - used to store and manage customer communications, bound by confidentiality agreements
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Your personal information is stored securely and we take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored in cloud-based systems, which may be hosted offshore. Where this occurs, we take reasonable steps to ensure overseas recipients handle your data in a manner consistent with the APPs.
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Once no longer needed, it is securely deleted or de-identified.
Under the Australian Privacy Act, you have the right to:
- Request access to the personal information we hold about you
- Request that we correct any inaccurate, outdated, or incomplete information
- Request that we delete your personal information (subject to our legal obligations)
To make any of these requests, please contact us using the details below. We will respond within a reasonable time, and no later than 30 days.
If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us in the first instance. We will investigate and respond to your complaint within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available at 4x4offroadspecialists.com.au/privacy-policy. We encourage you to review it periodically.
For any privacy-related questions or requests, please contact us:
4x4 Off Road Specialists
Website: 4x4offroadspecialists.com.au
Email: info@4x4offroadspecialists.com.au
